Shipping policy

At Zoe Sweet Tooth, we take pride in creating freshly baked, handcrafted desserts made with care and high-quality ingredients. Because our products are made specifically for each order, we have established the following policies to ensure a smooth experience for every customer.

1. ALL SALES ARE FINAL

All purchases from Zoe Sweet Tooth are final.

Due to the perishable and made-to-order nature of our products, we do not accept returns, exchanges, cancellations, or refunds once an order has been submitted and payment has been processed.

This policy applies to, but is not limited to:

  • Gourmet cookies
  • Brownies
  • Vegan desserts
  • Gluten-free desserts
  • Cake jars
  • Celebration cakes
  • Custom cakes
  • Cupcakes
  • Cake pops
  • Party packages
  • Gift boxes
  • Shipped baked goods
  • Any other food or dessert products purchased through our website

Customers are responsible for reviewing their order carefully before completing checkout, including product selections, quantities, flavors, shipping information, pickup information, and any personalization details.

2. ORDER ACCURACY

Please carefully review all information before submitting your order.

Zoe Sweet Tooth is not responsible for errors entered by the customer, including:

  • Incorrect shipping addresses
  • Incorrect apartment or suite numbers
  • Incorrect phone numbers
  • Incorrect email addresses
  • Incorrect pickup dates
  • Incorrect delivery information
  • Incorrect product selections
  • Incorrect personalization or custom-order details

If an incorrect address is provided and the package is returned, additional shipping charges may apply to resend the order.

3. SHIPPING POLICY

We offer shipping on select products throughout the United States.

Because our desserts are freshly prepared and may be perishable, shipping methods and available products may vary.

Shipping is available only for products specifically designated as eligible for shipping on our website.

Shipping costs are calculated and displayed at checkout based on the customer's shipping destination and selected shipping method.

Orders are generally processed and prepared according to the processing time stated on the individual product page or at checkout.

Please note that processing time is separate from shipping transit time.

For example, if an item requires 2–3 business days to prepare and shipping takes 1–3 business days, the total delivery time may be approximately 3–6 business days.

4. SHIPPING DELAYS

Once an order has been handed over to the shipping carrier, Zoe Sweet Tooth is not responsible for delays caused by the carrier, weather, holidays, natural disasters, transportation disruptions, incorrect addresses, or other circumstances outside our control.

Shipping estimates are provided as estimates and are not guaranteed delivery dates unless specifically stated otherwise.

Customers should consider carrier delays when ordering products for birthdays, celebrations, holidays, or other time-sensitive events.

We strongly recommend ordering in advance.

5. LOST, STOLEN OR MISDELIVERED PACKAGES

Zoe Sweet Tooth is not responsible for packages that are:

  • Marked as delivered by the carrier but cannot be located
  • Lost after being accepted by the shipping carrier
  • Stolen after delivery
  • Delivered to an incorrect address provided by the customer
  • Left unattended at the delivery location
  • Damaged or delayed due to circumstances beyond our control

Customers should monitor their tracking information and make arrangements to receive their package when necessary.

If a package is marked "delivered" but cannot be located, customers should first contact the shipping carrier and, when appropriate, their local delivery office.

6. DAMAGED OR INCORRECT ORDERS

We carefully package our products to help protect them during transportation. However, food products can occasionally experience damage during shipping.

If your order arrives with a significant issue or you believe you received the wrong product, please contact us within 24 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging
  • A photograph of the shipping label

This information allows us to investigate the issue with the carrier and determine whether an appropriate resolution is available.

Minor variations in appearance, color, shape, texture, or decoration are not considered defects. Our products are handmade, and each item may have slight variations from photographs shown on the website.

7. PERISHABLE PRODUCTS

Many Zoe Sweet Tooth products are freshly made and may be perishable.

Customers are responsible for promptly receiving and properly storing products after delivery.

Once a package has been delivered, Zoe Sweet Tooth cannot guarantee the condition of the product if it is left outside, exposed to excessive heat, moisture, freezing temperatures, or other unfavorable conditions.

Please follow any storage instructions included with your order.

8. CUSTOM & CELEBRATION CAKES

Custom cakes and celebration cakes are made specifically for each customer and event.

Because these products are custom-made, all cake orders are final and non-refundable once payment has been processed.

Customers are responsible for reviewing and confirming:

  • Event date
  • Pickup or delivery date
  • Pickup or delivery time
  • Cake size
  • Number of servings
  • Flavor
  • Filling
  • Frosting
  • Design
  • Colors
  • Personalization
  • Spelling of names and messages
  • Allergy and dietary information

Once the order has been confirmed, changes may not be possible.

Zoe Sweet Tooth reserves the right to charge additional fees for approved changes that require additional ingredients, labor, or design work.

9. ALLERGIES & DIETARY REQUIREMENTS

Customers are responsible for informing Zoe Sweet Tooth of any known food allergies or dietary restrictions before placing an order.

We offer select gluten-free and vegan products, but our kitchen may handle products containing common allergens.

We cannot guarantee an allergen-free environment or the complete absence of cross-contact.

Customers with severe food allergies should contact us before ordering to determine whether a particular product is appropriate.

10. PRODUCT APPEARANCE

Our desserts are handmade. Therefore, slight variations in:

  • Color
  • Shape
  • Size
  • Decoration
  • Texture
  • Packaging

may occur.

Product photographs displayed on our website are intended to represent the product but may not be an exact representation of the individual item received.

Custom cake designs may also vary slightly based on available ingredients, supplies, seasonal products, or the artistic interpretation of the pastry chef.

11. ORDER CANCELLATIONS

Because our products are made to order, orders cannot be canceled once payment has been processed.

If you have an issue with your order, please contact Zoe Sweet Tooth as soon as possible. While we cannot guarantee that changes can be made, we will make reasonable efforts to accommodate requests when possible.

12. REFUNDS & STORE CREDIT

Zoe Sweet Tooth does not offer refunds for unwanted products, change of mind, incorrect customer information, missed deliveries, missed pickups, or failure to receive an order.

In the event that Zoe Sweet Tooth determines that an error occurred on our part, we may, at our sole discretion, provide an appropriate resolution such as a replacement or store credit.

Any resolution will be determined on a case-by-case basis.

13. DELIVERY & PICKUP

Customers selecting local delivery or pickup are responsible for providing accurate information and being available during the agreed-upon timeframe.

For deliveries, additional fees may apply depending on location.

For pickup orders, customers should arrive during their scheduled pickup window. Zoe Sweet Tooth is not responsible for products that are damaged after they have been picked up by the customer.

Once an order has been transferred to the customer or their designated representative, responsibility for the product's condition transfers to the customer.

14. CUSTOMER ACCEPTANCE

By placing an order through the Zoe Sweet Tooth website, the customer acknowledges that they have read, understood, and agreed to this Product, Shipping & Final Sale Policy.

By completing checkout, the customer agrees that:

ALL SALES ARE FINAL. NO RETURNS, EXCHANGES, CANCELLATIONS, OR REFUNDS WILL BE PROVIDED EXCEPT WHERE REQUIRED BY APPLICABLE LAW OR AS OTHERWISE DETERMINED BY ZOE SWEET TOOTH.

Zoe Sweet Tooth reserves the right to update or modify this policy at any time. Any changes will be posted on this website.

CONTACT US

If you have questions about an order or this policy, please contact Zoe Sweet Tooth through the contact information provided on our website.

Zoe Sweet Tooth
Freshly Baked. Handcrafted. Delivered to Your Door.