Zoe Sweet Tooth

Return, Refund & Cancellation Policy

Effective Date: September 3, 2026

At Zoe Sweet Tooth, every order is freshly prepared with care and made specifically for our customers. Because our products are perishable, made-to-order, and/or prepared specifically for individual orders, all sales are final.

NO RETURNS & NO REFUNDS

Zoe Sweet Tooth does not accept returns, exchanges, or refunds on any products or orders. Once an order has been placed and payment has been processed, the sale is considered final.

This policy applies to all products, including but not limited to:

• Custom cakes
• Celebration cakes
• Cakes on the Go
• Cupcakes
• Cake pops
• Gourmet cookies
• Brownies
• Cake jars
• Vegan products
• Gluten-free products
• Pastries and baked goods
• Dessert boxes
• Party packages
• Shipped products
• Same-day pickup orders
• Delivery orders
• Custom or personalized products

PERISHABLE PRODUCTS

Our products are perishable food items and are prepared for immediate consumption or according to the customer's requested pickup, delivery, or shipping date. For health, safety, and quality-control reasons, food products cannot be returned or resold.

Customers are responsible for reviewing their order details before completing checkout, including product selection, quantity, flavors, dietary preferences, pickup/delivery information, shipping address, and requested date.

ORDER ACCURACY

Customers are responsible for ensuring that all information provided during checkout or through an order form is accurate.

Zoe Sweet Tooth is not responsible for errors resulting from information provided incorrectly by the customer, including:

• Incorrect shipping addresses
• Incorrect pickup or delivery information
• Incorrect event dates or times
• Incorrect product selections
• Incorrect quantities
• Spelling errors on personalized products
• Incorrect flavor selections
• Failure to select the appropriate dietary option

CUSTOM CAKES & PERSONALIZED ORDERS

Custom cakes and personalized products are created according to the information, inspiration, selections, and specifications approved by the customer.

Once a custom order has been confirmed and payment has been received, changes, cancellations, returns, or refunds are not permitted unless Zoe Sweet Tooth agrees otherwise in writing.

Customers are encouraged to carefully review all order details before approving their order.

PICKUP ORDERS

Customers are responsible for picking up their orders during the confirmed pickup window.

Once an order has been picked up and accepted by the customer, Zoe Sweet Tooth is not responsible for damage caused by improper handling, transportation, storage, temperature exposure, or failure to follow product-care instructions.

Customers should inspect their order at pickup and notify a Zoe Sweet Tooth representative of any visible issue before leaving the pickup location.

DELIVERY ORDERS

Customers are responsible for providing a correct delivery address and ensuring that someone is available to receive the order when required.

Zoe Sweet Tooth is not responsible for products that are damaged after delivery due to improper handling, storage, temperature exposure, weather conditions, or circumstances outside of our control.

If a customer provides an incorrect address or is unavailable to receive an order, additional delivery fees may apply if another delivery attempt is available.

SHIPPED ORDERS

Zoe Sweet Tooth takes reasonable care to package products appropriately for shipment. However, once a package has been transferred to the shipping carrier, delays, mishandling, loss, or temperature-related issues may occur that are outside of our control.

Customers are responsible for providing an accurate shipping address.

Shipping fees are non-refundable.

DAMAGED OR INCORRECT ORDERS

Although all sales are final, we want every customer to have a positive experience.

If you believe you received an incorrect product or your order arrived with significant damage attributable to our preparation or packaging, please contact Zoe Sweet Tooth within 24 hours of receiving your order.

Customers may be asked to provide clear photographs of the product, packaging, and shipping label so that we can review the issue.

If Zoe Sweet Tooth determines that the issue was caused by an error on our part, we may, at our sole discretion, offer an appropriate resolution such as a replacement or store credit.

A refund is not guaranteed and will not be issued simply because a customer is dissatisfied with an order.

ALLERGIES & DIETARY RESTRICTIONS

Customers are responsible for informing Zoe Sweet Tooth of any allergies or dietary restrictions before placing an order.

While we offer certain gluten-free and vegan options, our products may be prepared in a kitchen where common allergens are present.

Zoe Sweet Tooth cannot guarantee an allergen-free environment.

Customers should contact us before ordering if they have questions regarding ingredients or potential allergens.

CUSTOMER SATISFACTION

We take pride in the quality and presentation of our products. If you have a legitimate concern about your order, please contact us promptly so that we can review the situation.

Our goal is to resolve legitimate issues fairly while maintaining the policies necessary to protect the safety, quality, and integrity of our products.

POLICY ACKNOWLEDGMENT

By placing an order with Zoe Sweet Tooth, the customer acknowledges that they have read, understood, and agreed to this Return, Refund & Cancellation Policy.

ALL SALES ARE FINAL. NO RETURNS. NO EXCHANGES. NO REFUNDS.

Zoe Sweet Tooth reserves the right to update this policy at any time. The policy in effect at the time an order is placed will apply to that order.

Thank you for choosing Zoe Sweet Tooth!